Help & Support
We're here to help.
Need help with Kokoro Nikki? Whether it's a technical issue, a subscription question, or feedback you want to share — we read every message and respond personally.
Troubleshooting
Before reaching out, try these common fixes:
Voice transcription isn't working
Kokoro Nikki uses your phone's built-in speech recognition. Go to your device Settings → Privacy → Microphone and make sure Kokoro Nikki has permission. On iOS, also check Settings → Privacy → Speech Recognition. Restarting the app usually resolves temporary issues.
The app won't open or crashes on launch
Force-close the app and reopen it. If the problem persists, try restarting your device. Make sure you're running the latest version of the app — updates often include stability fixes. If the issue continues, email us with your device model and OS version.
Do I need an account or a password?
No. Kokoro Nikki has no login screen: there is no account to create, no password and no email. To manage your subscription, an anonymous identifier is created on our backend. It is not linked to your name, email or phone number, and your entries are never attached to it.
My entries aren't on my other phone
Your journal is stored on the device you wrote it on. Cloud sync is not available yet, so entries do not travel between devices. To move your journal, export it from Settings as a Markdown file with a JSON block inside and keep that file wherever you want.
I was charged but the premium features aren't unlocked
Restore your purchase: open the app and go to Settings → Premium → Restore purchase. This re-validates your receipt with the App Store or Google Play. If the issue persists after restoring, email us with your order number and we'll resolve it promptly.
How do I cancel my subscription?
Subscriptions are managed by the App Store or Google Play — not through the app itself. On iPhone/iPad: Settings → [your name] → Subscriptions. On Android: Google Play app → Profile → Payments & subscriptions → Subscriptions. You keep access until the end of the current billing period.
Contact us
Send an email to our support address and we'll get back to you as soon as possible. When reporting a bug, please include your device model (e.g. iPhone 15 Pro, Pixel 8), iOS or Android version, and the app version number found in Settings → About.
Response time
We typically respond within 2–3 business days. We're a small team and we take every message seriously — your feedback directly shapes what we build next.